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Frequently Asked Questions (FAQ)
Welcome to the Rukyah.net FAQ page. Below, you’ll find answers to the most commonly asked questions about our services. If you have additional questions, feel free to reach out to us via our Contact Page or email at info@rukyah.net.
General Questions
1. What services does Rukyah.net provide?
Rukyah.net offers open-source information through social media, especially on YouTube, to help individuals find solutions to their concerns. Additionally, we provide private, personalized consulting services for those who require direct assistance.
2. How do I access the free information?
Most of our content is freely available on social media platforms, particularly on YouTube. You can explore our videos and publications to find the guidance you need.
3. What if I can’t find the information I’m looking for?
If you can’t find what you’re looking for in our open-source materials, you can contact us for further assistance. If needed, we offer private consultations for a fee.
4. How do I schedule a private consultation?
You can book a consultation by filling out the form on our website. Once your payment is confirmed, we will contact you to schedule your session.
5. Can users book consultations from anywhere in the world?
Yes, our services are available globally.
6. What timezone are appointments based on?
All consultations are scheduled according to Eastern Standard Time (EST). Please adjust your availability accordingly.
Payment and Refunds
7. Are private consultations free?
No, private consultations are charged. While most of our information is freely accessible on social media, one-on-one consulting requires payment.
8. How do I pay for your services?
Payments can be made securely through our website. We accept major credit and debit cards.
9. Do you offer refunds?
Refunds are available for cancellations made at least 24 hours before the scheduled consultation. Please refer to our Refund Policy for more details.
10. What if I miss my scheduled consultation?
Missed consultations without prior notice are considered completed, and refunds are not available. You may, however, contact us to discuss rescheduling options.
During the Consultation
11. How are consultations conducted?
Consultations are conducted exclusively via WhatsApp calls. After booking, you will receive the necessary details for your session.
12. How long does a consultation last?
The duration of each consultation depends on your specific needs, typically lasting between 30 to 60 minutes.
13. Is my information kept confidential?
Absolutely. Your privacy is our priority. All details shared during consultations are treated with the utmost confidentiality.
Languages Offered
14. In which languages are consultations available?
Our services are offered in English, Turkish, and Arabic.
Technical Issues
15. I’m having trouble booking a session. What should I do?
If you encounter any issues, please contact us at info@rukyah.net or use the contact form on our website for assistance.
16. Can I update my contact information after booking?
Yes, you can update your contact information by reaching out to us via email with your booking details.
Additional Questions
17. Can I refer someone to your services?
Of course! We encourage referrals to help others benefit from our guidance. Simply share our website link with them.
18. How can I provide feedback about my session?
We welcome your feedback! You can share your thoughts via email or our contact form.
19. What if I still have questions?
If you didn’t find the answer you were looking for, please don’t hesitate to contact us. We’re here to assist you on your journey toward spiritual peace and balance.